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Translate Ticket Fields

Transform all your ticket fields into Dynamic Content.

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Preview image of app
Preview image of app
Preview image of app

Your customers are global and speak many languages. Your Help Center can be translated into multiple locales, your agents might speak more than one languages but your forms in Zendesk are often only available in your default or native language.

You can use Dynamic Content to translate your forms and fields, but when you have dozens of fields, and especially when you have a lot of dropdowns with hunderds of options to choose from, converting them all manually to Dynamic Content can take hours or days.

This app automates that process.

Dynamic Content for Ticket Fields

When you press Translate Fields the app:

  1. Creates a list of every field and dropdown option.
  2. It takes the field title or value and turns it into a Dynamic Content Object.
  3. It replaces the title with the Dynamic Content placeholder.
  4. For visitors looking at your forms in your default language nothing will change and it keeps the underlying tags identical so your existing tickets and forms are unchanged.

  5. You can then dive into Dynamic Content and start adding additional translations to your content to better serve your international customers.

Powered by Premium Plus.

The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit premiumplus.io for more information.

Need a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on https://premiumplus.app.

Disclaimer

  • The app relies on the availability and stability of the Zendesk APIs and has been tested thoroughly on a myriad of systems and instances.
  • Running the app implies you have a backup (or screenshots) of the existing content of your forms and fields. We are not responsible for any loss of data to your forms.
  • The app does not convert system fields.
  • The app requires the availability of at least one custom field to work, as well as the availability of the Dynamic Content feature.

App details

Works with
support
Ticketing System
Version
2021.7.1
Price (USD)
Free 1-day trial, then $39.00 per month

Apps install directly into your account

What people are saying

5.0

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