Instant CRM Extensions

Integração Total entre a Plataforma Instant e o Zendesk.

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Disponível apenas para agentes com licenças “Talk - Partner Edition”, (ver zendesk.com/talk/pricing).

Instant CRM Extensions é um ferramenta que automatiza a integração entre a Plataforma multicanal de atendimento da Instant e o Zendesk CRM.

Para chamadas entrantes e saintes, tickets são criados automaticamente, contendo as informações de CTI da chamada e o link para a gravação de áudio. Os tickets também são atribuídos automaticamente ao agente que realizou/atendeu a chamada.

O aplicativo também permite o 'click-to-dial' - chamadas podem ser feitas com 1 clique, adicionando automaticamente comentários aos tickets com a gravação de áudio da chamada.


Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

Instant CRM Extensions is a tool that automates the integration between the Instant omnichannel communication platform and the Zendesk CRM.

For inbound and outbound calls, tickets are automatically created, containing the call's CTI (computer telephony integration) information and the link to the audio recording. It also automatically assignes the ticket to its related agent.

The application also allows easy click-to-dial - calls can be made with 1 click, automatically adding comments to the tickets with the call's audio recording.

App details

Works with
support
Système de tickets
Author
Instant Solutions
Version
1.0
Price (USD)
Gratuite

Apps install directly into your account.

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