When adding articles to your Help Center you can allow readers to add comments to these articles. Quite often these are useful remarks or extra questions which you can escalate to tickets in Zendesk.

But what if those comments are not good? What if they are spam, junk or outside the scope of the article?

Ticket Comments Manager

This app shows you an overview of all comments across tickets in your Help Center. You can quickly view a comment, or more importantly, delete an obstrusive comment with a single click.

You can filter comments by author, language or date range.

Notice

• Only Agents with the correct permissions in the Help Center can delete comments.

• Agents will also only be able to view comments on articles they can access on the Help Center.

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